Service Level Agreement
1. Uptime commitment
For paid, always-on services on dedicated plans, DebutDeploy targets a Monthly Uptime Percentage of [99.9%] for the control panel and platform ("Availability"). This SLA does not apply to Hobby/free/trial usage or to shared-box plans, which are provided without an availability commitment. [Confirm the target you can actually stand behind before publishing.]
2. Definitions
Monthly Uptime Percentage = (total minutes in the month − Downtime minutes) ÷ total minutes, expressed as a percentage. Downtime means sustained unavailability of the platform attributable to us, excluding the items in section 4.
3. Service credits
If we miss the target in a calendar month, you may request service credits against future invoices. "Affected fees" means the fees for the affected service for that month.
| Monthly Uptime | Credit |
|---|---|
| ≥ 99.0% and < 99.9% | 10% of affected fees |
| ≥ 95.0% and < 99.0% | 25% of affected fees |
| < 95.0% | 50% of affected fees |
To the extent permitted by law, these credits are your sole and exclusive remedy for any failure to meet the Availability target. This does not affect liability that cannot be limited under our Terms (section 10). Requests must be made within 30 days via support@debutdepoly.com.
4. Exclusions
Availability excludes downtime caused by: scheduled or emergency maintenance (announced on our status page); factors outside our reasonable control (upstream provider or network failures, force majeure); your own code, configuration, or resource limits; suspension for breach or non-payment; and beta/free features.
5. Status and maintenance
Live platform status is published at status.debutdepoly.com. We aim to give advance notice of planned maintenance.